Shipping & Delivery

Shipping Policy for Maxfaze

At Maxfaze, we are dedicated to providing a seamless, transparent, and reliable shipping experience. This Shipping Policy outlines the process for order processing, shipment, tracking, and delivery when shopping at maxfaze.com.

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

1. Order Processing Overview

When you place an order at Maxfaze, we immediately begin the process of verifying, preparing, and packaging your items for dispatch. We ensure each step is carried out efficiently and securely:

• Order confirmation and payment verification
• Item availability check
• Quality inspection
• Secure packaging
• Carrier assignment

2. Order Cut-Off Time

Cut-Off Time: 5:00 PM Eastern Standard Time (EST)
Processing Days: Monday – Friday

Orders placed after the cut-off time, or on weekends and public holidays, will be processed on the next business day.

3. Handling Time

Handling Time: 1 business day

Handling time includes order verification, packaging, and the transfer of your order to the selected shipping carrier. Business days exclude Saturdays, Sundays, and public holidays.

4. Shipping Methods & Delivery Services

We partner with trusted carriers to ensure reliable delivery:

• USPS (United States Postal Service)
• UPS (United Parcel Service)
• FedEx

Carrier selection depends on your destination, package size, and logistical efficiency. Maxfaze reserves the right to select the best-suited carrier for each order.

5. Shipping Costs

Shipping costs are displayed clearly at checkout. There are no hidden fees after purchase.

6. Estimated Delivery Time

Transit Time: 2–4 business days
Total Estimated Delivery Time: 3–5 business days

7. Shipping Days

Orders are shipped Monday through Friday. We do not ship on weekends or public holidays.

8. Order Tracking

A tracking number will be provided via email once your order is shipped. Please note, tracking may take up to 24 hours to become active. You can track your package directly on the carrier’s website.

9. Shipping Address Accuracy

It is the customer’s responsibility to provide accurate and complete shipping information. Maxfaze is not liable for issues resulting from incorrect or incomplete addresses.

10. Address Changes After Order Placement

Address changes can only be made before the order has been shipped. Requests must be submitted immediately. Orders shipped to incorrect addresses due to customer error may not qualify for reshipping.

11. Shipping Delays

Shipping delays may occur due to weather conditions, carrier disruptions, seasonal volume, public holidays, or security checks. Shipping fees are non-refundable in these cases.

12. Lost, Stolen, or Missing Packages

If your package is marked as delivered but you did not receive it, please contact the carrier and notify Maxfaze customer support. Packages stolen after delivery confirmation are not the responsibility of Maxfaze.

13. Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery and provide photos of the damaged items and packaging.

14. Multiple Item Orders

Orders containing multiple items may ship separately and arrive at different times. Each package will have its own tracking number, and there is no additional charge for separate shipments.

15. Undeliverable Packages

Packages returned due to incorrect address, refusal, or failed delivery attempts may incur reshipping fees or be refunded according to our Return & Refund Policy.

16. Product Availability

All orders are subject to product availability. If an item becomes unavailable, we will notify you and provide a refund or an alternative solution.

17. Packaging Standards

Maxfaze uses secure packaging to protect items during transit while maintaining eco-friendly practices.

18. International Shipping

Maxfaze currently only ships to locations available during checkout. International shipping may be available in the future.

19. Customer Support

Store Name: Maxfaze
Email: support@maxfaze.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

20. Policy Updates

This Shipping Policy is subject to updates. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the website constitutes acceptance of the updated policy.

21. Agreement to Shipping Policy

By placing an order at Maxfaze, you confirm that you have read, understood, and agreed to the terms of this Shipping Policy.