Return & Refund Policy

Return & Refund Policy for Maxfaze

At Maxfaze, customer satisfaction is our priority. This Return & Refund Policy outlines the conditions, timelines, and procedures for returning items and receiving refunds when shopping at maxfaze.com. By placing an order on our website, you agree to the terms outlined in this policy.

1. Return Eligibility

To be eligible for a return, items must meet the following criteria:

• Returned within 120 days of the delivery date
• Unused, unworn, unwashed, and in original condition
• Original tags and labels must be attached
• Returned in the original or secure packaging

Returns that do not meet these conditions may be declined.

2. Non-Returnable Items

The following items are non-returnable:

• Items showing signs of wear, washing, or damage
• Items returned after the 120-day return period
• Items that have been altered or modified after delivery

3. How to Initiate a Return

To initiate a return, please contact our customer support team before sending any items back.

• Email: support@maxfaze.com
• Subject Line: Return Request

Please include the following information in your email:

• Order number
• Item(s) you wish to return
• Reason for return

Once your request is reviewed, return instructions will be provided.

4. Return Shipping Responsibility

Customers are responsible for return shipping costs unless the item is defective or incorrect.

• Using a trackable shipping service is strongly recommended
• Maxfaze is not responsible for lost or delayed return shipments

5. Return Inspection Process

Once your return is received:

• The item will be inspected for eligibility
• You will be notified of approval or rejection
• If rejected, the item may be returned to you at your expense

6. Refund Policy

Refund Processing Time: Up to 7 business days after return approval.
Refunds are issued to the original payment method, and no restocking, processing, or refund fees are charged.

7. Refund Timeline Overview

Stage	Estimated Time
Return Shipment to Warehouse	Varies by carrier
Inspection & Approval	2–4 business days
Refund Issued	Up to 7 business days

Additional time may be required by your bank or payment provider to post the refund.

8. Exchanges

Maxfaze does not offer direct exchanges at this time. To receive a different size, color, or style:

• Return the original item
• Place a new order separately

9. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect:

• Contact us within 48 hours of delivery
• Provide clear photos of the item and packaging
• We will review the issue and provide an appropriate resolution

10. Late or Missing Refunds

If you haven’t received your refund yet:

• Check with your bank or card provider
• Allow additional processing time
• Contact customer support if the issue persists

11. Multiple Item Orders

For orders with multiple items:

• Each returned item must meet eligibility requirements
• Partial returns are accepted when applicable
• Refunds are issued only for approved returned items

12. Undeliverable or Refused Packages

Packages returned due to incorrect address, failed delivery attempts, or refusal by the recipient may be subject to refund or reshipping decisions under this policy.

13. Policy Updates

This Return & Refund Policy may be updated at any time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the website constitutes acceptance of the updated policy.

14. Contact Information

Store Name: Maxfaze
Email: support@maxfaze.com
Customer Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday